ok, i know i've said toys r us is the seventh circle of hell, and i stand by that – for the physical stores.
but i'm exempting toysrus.com from that designation as of today, when my friend, manager jeff (jeff!), turned in a true customer service r us performance. i won't go into boring details or enumerate any gentle threats i may have made. suffice it to say that jeff stretched the definition of leeway on their return policy farther than i'd hoped.
so find a comfy chair and buy those holiday gifts online, people! because who wants to look for parking in the seventh circle of hell?
Friday, November 23, 2007
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